8 Transformational Leadership Lessons From Seth Godin

This is a post from Hubspot (on their blog) summarizing a recent Seth Godin speech in Boston promoting his book Linchpin.  Admittedly, I am hot and cold on Seth's advice but believe that Seth would agree with me on my approach.  This time the HubSpot members who attended the event summarized key findings and for a first time, I agree with all eight key take-aways from Seth. 
***Thank you HubSpot for digesting this valuable information then presenting to us to absorb.

8 Marketing Lessons From Seth Godin


1. Spamming People Doesn't Work Like it Used To - People who spam others have determined that it doesn't pay for itself like it used to. If you look at companies that are growing (e.g. Zappos), they don't do a lot of advertising. They do just a little bit of advertising to keep their investors happy, but have realized that personalized messages will always do better than spam.

2. People Like Doing What Other People Are Doing - We like to be like each other. People strive to fit in and find their own groups, so marketers who facilitate this will win.

3. Ideas That Spread Win, and Free Ideas Spread Best – Godin explained that he made more money by giving away his book, Idea Virus, than he made on his previous New York Times best-seller. Free ideas create demand, and demand can always be monetized.

4. Remarks Make Something Remarkable - When people comment on something, then it is remarkable. The old model, which focuses on companies making average products for average people, is not remarkable. Companies that aren't remarkable can't grow quickly. By making products worth talking about, then companies can become remarkable.

5. What We Make and How We Make It Has Changed – In today’s economy, people are buying experiences and conversations. Godin provided the example of LittleMissMatched, a company that sells unmatched socks that provide a point of interest and conversation for young girls.

6. You Have the Opportunity to Lead a Tribe - Tribes exist today, and they're looking for leaders. You don't have to have charisma to be a leader. Leading gives leaders charisma. The internet is the ultimate extension of communication to help organize tribes. Don't waste time trying to convert non-fans; instead, work to strengthen existing tribes.

7. Lots of Alternatives Exist - Choices are now rampant, so people or companies that are perceived as the best or the leaders are more successful. People have been trained to be good at a lot of things, but not to be the best at one niche skill. Difficult opportunities are the ones worth doing.

8. Don't Be Afraid to Be Indispensable - Lots of opportunities exist to be a linchpin, but most people and companies are scared of being great and indispensable because it's hard and scary. By overcoming this fear, marketers can become critical to business success.

What was the key takeaway from these few hours? All of Godin’s ideas and books can be condensed into one simple word: Permission. After listening to Godin discuss a variety of subjects, ranging from the current economic revolution to the failures of higher education, one thing is clear. The man is completely obsessed with permission.


The Two Sides of Permission
Godin uses permission in two vastly different ways to address his points. It is clear through books like Permission Marketing and Tribes as well as his talk today that he believes effectively marketing to people in today’s culture requires their expressed permission. An individual or company needs the permission of a group or tribe of people to be able to join and then eventually conduct commerce with the group.

Godin’s other focus of permission is positioned sharply on the other side. While individuals and companies need permission to market products and services outside the company, to make great products, or “art,” as he calls it, employees need to do great work without waiting for permission. He maintains that most people are great at doing what they are told, but not good at solving problems that everyone else is afraid to solve. He believes that successful companies in the future will be filled with employees who don’t wait for permission and instead tackle the tough problems head-on.

Impossible and Perfect

Impossible and perfect are the two biggest principles stopping people from progressing, says Godin. Industries at certain times are perfect. For example, record companies in the 1970s. During this time, demand for their product was huge. They had free advertising through radio and a strong hold on distribution. Today, the record industry is in shambles because its time of perfection has passed.

Problems seem perfect because they can't be solved. Revolutions create opportunities for things that seem impossible. For example, when Henry Ford first sought to mass produce the automobile, it was viewed as an impossible task. The balance between impossible and perfect is what stops individuals and organizations from seeing opportunities in front of them. Godin believes we are in the middle of the biggest economic revolution in history.

He explains that now you don't need a big office building and a large company to create and distribute a product and build a successful business. Instead, he argues that today we need connections and problem solving skills to build great companies. There is no map in this economic revolution. Value today is created by solving a problem no one has solved before. It is easy to copy others, but the challenge is building your own map.


What Points do you agree, disagree or would add?

Diaper Dude goes Experiential Marketing to raise brand awareness

Diaper Dude is a lifestyle and a Brand that was born from the idea that fatherhood doesn’t have to be complicated or un-cool. Diaper Dude, created by Chris Pegula, is a movement that began after the birth of the first of his three children by turning feminine-style diaper bags into ones that dads would want to carry. Pegula noticed that most diaper bags and accessories sold at retail stores were designed with women’s sense of style in mind. Instead of carrying his baby-stuff around in a gym bag or backpack, Pegula created The Diaper Dude for dads. By merging hip styles with functionality, The Diaper Dude appeals to image-conscience men everywhere looking for ease of use.

Diaper Dude is a growing brand within a very competitive industry and knows that in order stand out from the marketing noise they had to launch marketing strategies that put a face to the brand, use creative PR with strong social media.  The result is a brand that is reaching out directly to its ends users with a mobile experiential marketing program that is based on the design of an ice cream truck that is shows up at its retail partner locations. 

The experiential marketing program sends out pre event notices via social media and incorporates social objects (pics, videos, promotion flyers, ect).  The best marketing part is that they give free ice cream at the events.  Diaper Dude is helping today’s dads ease through parenting by letting them have it all “in the bag.”

Check out their growing facebook page for event notices.

Don't hide your Passion, lesson from Los Angeles Laker Derek Fisher & Malcolm Gladwell

At 35 years old, 14 years in the NBA and years of being doubted, Los Angeles Laker's Derek Fisher steps up to take the challenge in the 2010 Playoffs.  After having faced Russell Westbrook in the 1st round, Deron Williams in the 2nd, Steve Nash in the 3rd and now Rajon Rondo in the finals, Derek has proven is toughness, intelligence, work ethic and most of all Passion.  Derek displayed his passion in a post game interview. 



Having a passion for what you do brings to life your drive, ambition and determination.  As marketers we are tasked to deliver through a variety of tools the passion that our brand can bring to the customer who then internalizes this information and experience.  We cannot control their passion but help guide what sometimes is not overt behavior through sharing what others have found passionate about their experience with the product. 

In a lecture from Malcolm Gladwell, he shares several stories about the Beatles, Bill Gates and Paul Allen displaying their belief and passion for what they do.



Passion effects your Behavior, Emotions and Thought.  These three pillars are the bases of what great products, brand strategy and marketing should be based on working with each other to create a total Brand affection.

Digital Marketing Talent Crisis

There is a Digital Talent Crisis happening according to a recent article by Shane Steele of Yahoo.  Shane discusses if the media and advertising industry is going to fully recover and grow in the future we must invest in talent. That begs the question, where is the talent coming from, particularly with the skills and experience needed to keep up with the radical pace of change in the digital age?

There is new digital education program called Boulder Digital Works (http://bdw.colorado.edu), a school with the ambition to produce the world’s best digital creative, business, and technology talent. BDW was formed by the University of Colorado in partnership with MDC Partners, Microsoft, and a number of other companies to address what its founders saw as a pressing need for digital talent and leadership in their own businesses. Their goal – build a digital boot camp to groom educated workers and leaders who move comfortably and intelligently across the disciplines of technology, creative, and business.

Upon reviewing job posting for digital marketing positions the confusion also lies with hiring agencies, managers and companies.  Digital marketing evolves daily with new technologies and transformations including how customers/prospects utilize and adopt the technologies.  Example would be that of eCommerce how years ago people were skeptical and did not trust this process.  Well, times have changed and the numbers of online sales continues to rise. 

Do current digital marketing professionals know how to build trust, create navigation that leads customers to conversion, or how to even drive customers to their sites and so on...

According to BDW they refer to this type of talent profile as “T-Shaped Talent,” or an “Integrated Digital Thinker.” It means that no matter what your specialty (base of the T), be it copywriting, media planning or flash design, in order to be most effective in the workplace today, employees must complement their subject matter expertise with a broad and holistic understanding of how digital technology impacts their business (top of the T). In other words, today’s talent must be fluent in at least one language but also literate in many.

Proctor & Gamble launches direct to consumers eCommerce store

This comes as No surprise that another manufacturer (P&G) is adopting the direct to consumer business model by launching their own eCommerce store http://www.pgestore.com/   P&G's e-store comes as other package-goods marketers are also ramping up e-commerce efforts.  The store is currently in beta but has a fully integrated marketing campaign that includes a heavy dose of Social Media. 

According to Advertising Age, for the latest venture, P&G is adding touches such as product ratings, shopper feedback forums for users to share tips and links to its Facebook brand fan pages, through which consumers can buy products directly.  Did I just here, Social Shopping?  The e-store is meant to be a "living learning lab" for e-commerce capabilities, the company said in a statement. Online retailing has been a high priority for P&G Chairman-CEO Bob McDonald since he took the company's top job last year.  While P&G today gets less than 1% of sales online, or $500 million, Mr. McDonald has said he sees no reason the company can't increase such sales tenfold.

Manufacturers direct to consumer eCommerce

This business model strategy was attempted during the first big dot.com wave but fizzled out with lack of proper technology platforms and tools in addition to bitterness from retailers/dealers.  But now the wave is back (Increase in number of manufacturers request to WCN Group for eCommerce strategy solutions).  *Interesting to note that manufacturers that I had discussions with several years ago who were resistant to ecommerce are now the ones frantically calling. 

Manufacturers who adopt the eCommerce business model will find success this time around because the tipping point for shopping online has been reached (customers are confident).  Ecommerce platforms are universal and most notably, the social media and social shopping (experience) aspect.  Customer will not have to leave their comfort zone in order to shop and purchase products.  As an example, they can stay on Facebook, ask their friends what to buy and for a review, than click and purchase.  It is that easy!

Dairy Queen uses Experiential Marketing with National Road Show

Dairy Queen is celebrating its 25th anniversary of its Blizzard with an Integrated Marketing campaign that will include TV spots, mobile, retail, experiential road show and limited edition Oreo Blizzard cookies.  The limited-edition Oreo Blizzard boxes began appearing in all of Oreo's retail channels, including grocery chains and mass retailers like Walmart and Target in April.

Dairy Queen unveiled a custom-designed Blizzard®mobile that will roll out to 25 cities across the U.S. and Canada, distributing more than 75,000 free new Mini Blizzards, about half the size of a small 12 oz. Blizzard, which will be available in DQ® restaurants in August. The tour, which kicked off in New York on April 8 and 9, will be a high energy celebration around the Blizzardmobile that includes activities, games, music, a chance to win prizes and giveaways of the free Minis.

The entire world can connect with the Blizzardmobile by tracking it online at Facebook.com/DairyQueen through photos, videos and blog posts. A complete list of future tour stops and dates is also available on Facebook. Visitors online will also find a series of webisodes starring Blizzard’s first family the Blizzmanns. The webisodes trace the Blizzmanns’ life on the road chasing the Blizzardmobile complete with sing-a-longs, teenage crushes, a run-in with the police and make-up lessons from disgruntled clowns.
In addition, Dairy Queen is hosting several other activities online including photo and video contests. The celebrations and contests will be promoted on Facebook.com/DairyQueen, Twitter.com/DairyQueen and blog.DairyQueen.com.
 
The Blizzard Mobile tour also ties in with DQ's ongoing, cause-related support program for Children's Miracle Network of children's hospitals in the U.S. and Canada, bringing an element of further goodwill for DQ and Oreo as its sponsor.

The King of Social Media, Facebook, Facts & Myths 2010

***Facts, Myths and Images provided by Mashable via onlineschools.org

Facebook and the use of social media is talked about everywhere we go from TV commercials, billboards, Starbucks and even my parents (who are retired).

Did you know that it takes over 10,000 servers to support Facebooks infrastructure!